Category Archives: customer service

it’s not my job to write about social media, i’m not even pretending that it is – but i have something to say.  it IS my job to be aware of and concerned about customer service, and that’s mostly what … Continue reading →

listening is a really big part of my job.  i often hear designers (myself included, when frustrated) say things like, “i’m just not a mind-reader!” but sometimes you can make it seem like you are, if you just listen.    … Continue reading →